:root{--navy:#102f4a;--blue:#347fa7;--teal:#239f97;--ink:#243e52;--muted:#526b7e;--line:#dce6eb;--soft:#f5f8fa;--max:1220px}
*{box-sizing:border-box}html{width:100%;height:auto;min-height:100%;overflow-y:auto;scroll-behavior:smooth;scroll-padding-top:24px}body{width:100%;height:auto;min-height:100vh;min-height:100svh;overflow-y:visible;margin:0;font-family:Arial,Helvetica,sans-serif;color:var(--ink);line-height:1.65;background:#fff}a{color:inherit;text-decoration:none}button{font:inherit;cursor:pointer}a:focus-visible,button:focus-visible{outline:3px solid #347fa7;outline-offset:4px}p{margin:0 0 20px}h1,h2,h3{color:var(--navy);line-height:1.12;margin:0 0 20px;letter-spacing:-.035em}h1{font-size:clamp(44px,5.4vw,76px)}h2{font-size:clamp(30px,3.3vw,46px)}h3{font-size:24px}.wrap{width:min(var(--max),calc(100% - 64px));margin:auto}.arrow{width:15px;height:15px;flex-shrink:0;vertical-align:middle}a .arrow{margin-left:9px}.eyebrow{display:block;font-size:11px;font-weight:700;letter-spacing:.15em;color:var(--blue);margin-bottom:18px}.muted{color:var(--muted)}.btn{display:inline-flex;align-items:center;justify-content:center;min-height:48px;padding:13px 21px;border-radius:30px;background:var(--navy);border:0;color:white;font-size:14px;font-weight:700;gap:6px}.btn.secondary{background:#edf3f7;color:var(--navy)}.btn:hover{background:#24536f;color:white}.btn.secondary:hover{background:#e0ebf2;color:var(--navy)}.actions{display:flex;gap:12px;flex-wrap:wrap}.skip{position:absolute;top:-80px;background:#fff;padding:12px;z-index:100}.skip:focus{top:8px}
.portfolio-nav{padding:32px 0 16px;border-bottom:1px solid var(--line);position:relative;z-index:20;background:white}.portfolio-nav-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:8px}.portfolio-nav-item{position:relative;min-width:0}.portfolio-nav-main{display:flex;border:0;border-radius:9px;align-items:stretch;background:transparent}.portfolio-nav-main:hover{background:var(--soft)}.portfolio-nav-link{display:flex;align-items:center;flex:1;font-size:12px;line-height:1.25;font-weight:700;min-height:46px;padding:8px 9px;min-width:0}.portfolio-nav-link .arrow{width:10px;height:10px;margin-left:auto;padding-left:2px;min-width:10px}.portfolio-nav-toggle{width:36px;flex:0 0 36px;background:transparent;border:0;color:var(--navy);border-radius:0 9px 9px 0}.portfolio-nav-toggle:hover{background:var(--soft)}.portfolio-nav-item.open .portfolio-nav-main{background:#edf3f7}.portfolio-nav-item[data-ancestor=true] .portfolio-nav-main{background:#e8f0f5;font-weight:700;box-shadow:inset 0 -2px 0 var(--family)}.portfolio-dropdown{position:absolute;top:100%;margin-top:4px;left:0;width:320px;max-width:calc(100vw - 32px);max-height:350px;overflow-y:auto;background:#fff;border:1px solid var(--line);border-radius:14px;padding:12px;box-shadow:0 20px 50px #102f4a22;z-index:50}.portfolio-dropdown[hidden]{display:none}.portfolio-dropdown strong{display:block;color:var(--navy);font-size:14px;padding:8px 9px 12px;border-bottom:1px solid var(--line)}.portfolio-service-link{display:flex;align-items:center;justify-content:space-between;font-size:13px;line-height:1.35;padding:11px 9px;border-radius:7px}.portfolio-service-link:hover{background:#eef6fa}.portfolio-service-link[aria-current=page]{font-weight:700;background:#e2eff5;border-left:3px solid var(--blue)}.portfolio-nav-compact{display:none}
.breadcrumb{display:flex;align-items:center;gap:11px;padding-top:25px;font-size:12px;color:var(--muted)}.breadcrumb a{text-decoration:underline;text-underline-offset:3px}.breadcrumb .arrow{width:11px;height:11px}.hero{padding:54px 0 68px;background:linear-gradient(180deg,#fff,#f6f9fb)}.hero-grid{display:grid;grid-template-columns:1.18fr 1fr;gap:65px;align-items:center}.hero h1 span{color:var(--blue)}.hero .lead{font-size:21px;line-height:1.5;max-width:600px;margin-bottom:18px}.hero .muted{font-size:16px;max-width:590px;margin-bottom:27px}.hero figure{margin:0}.hero img{display:block;width:100%;height:auto;box-shadow:0 24px 50px #102f4a18;border-radius:28px}.hero figcaption{font-size:11px;color:var(--muted);padding:12px 0;text-align:right}.anchors{border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.anchors .wrap{display:flex;flex-wrap:wrap;gap:12px 28px;padding-top:16px;padding-bottom:16px}.anchors a{font-size:13px;font-weight:700;min-height:30px;display:inline-flex;align-items:center}
section{padding:76px 0;scroll-margin-top:24px}.section-head{max-width:730px;margin-bottom:35px}.section-head p{font-size:17px;color:var(--muted)}.domain-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.domain-card{border:1px solid var(--line);border-top:4px solid var(--family);border-radius:15px;padding:27px;display:flex;flex-direction:column;background:#fff;transition:box-shadow .18s,transform .18s}.domain-card:hover{box-shadow:0 14px 32px #102f4a0d;transform:translateY(-3px)}.domain-number{font-size:10px;letter-spacing:.11em;font-weight:700;color:var(--muted);margin-bottom:20px}.domain-card h3{font-size:23px;letter-spacing:-.025em}.domain-card p{font-size:14px;color:var(--muted);line-height:1.6}.domain-card .card-question{color:var(--ink);font-size:16px;font-weight:700;margin-bottom:12px}.card-action{margin-top:auto;padding-top:12px;font-size:13px;font-weight:700;color:var(--navy);display:flex;align-items:center;justify-content:space-between}.card-action:hover{text-decoration:underline;text-underline-offset:4px}
.philosophy{background:var(--soft)}.two-col{display:grid;grid-template-columns:1fr 1fr;gap:70px}.two-col p{font-size:17px}.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-top:36px}.step{padding:20px;border-top:2px solid var(--line);background:#fff;border-radius:0 0 10px 10px}.step span{font-size:12px;color:var(--blue)}.step h3{font-size:18px;margin:12px 0}.step p{font-size:14px;color:var(--muted);margin:0}.related-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:22px;margin-top:35px}.related{padding:26px;border-radius:14px;background:var(--soft);border:1px solid var(--line);display:flex;flex-direction:column}.related h3{font-size:23px}.related p{font-size:15px;color:var(--muted)}.related a{margin-top:auto;font-weight:700;font-size:13px}.cta{background:var(--navy);color:white}.cta h2{color:white;font-size:clamp(32px,4vw,54px)}.cta .eyebrow{color:#86c9da}.cta-grid{display:grid;grid-template-columns:1.3fr 1fr;align-items:center;gap:55px}.cta p{color:#c7d7e1;font-size:18px}.cta .btn{background:#fff;color:var(--navy)}.cta .btn:hover{background:#e8f0f5}.cta .btn.secondary{background:#23465f;color:white}.cta .btn.secondary:hover{background:#31566f;color:white}
.dx-footer{background:#f1f3f5;border-top:1px solid var(--line)}.dx-footer-main{display:grid;grid-template-columns:1.4fr 1fr .8fr;gap:60px;padding-top:48px;padding-bottom:40px}.dx-footer-brand{color:var(--navy);font-size:34px;line-height:1.1;font-weight:700;letter-spacing:-1px;margin-bottom:20px}.dx-footer-brand span{display:block;font-size:10px;letter-spacing:.06em;font-weight:400;margin-top:10px}.dx-footer-copy{max-width:350px;font-size:13px;color:var(--muted)}.dx-social{display:flex;gap:9px;margin-top:20px}.dx-social a{width:36px;height:36px;border:0;border-radius:50%;display:grid;place-items:center;background:transparent}.dx-social a:hover{background:#e1eaf0}.dx-social svg{width:15px;height:15px;fill:var(--navy)}.dx-footer h2{font-size:15px;letter-spacing:0;margin-bottom:20px}.dx-footer ul{list-style:none;padding:0;margin:0}.dx-footer li{font-size:13px;margin:0 0 13px}.dx-footer li span{display:block;font-size:11px;color:var(--muted)}.dx-footer li a{display:inline-flex;align-items:center;min-height:24px}.dx-footer a:hover{text-decoration:underline}.dx-footer .arrow{width:11px;height:11px}.dx-footer-bottom{border-top:1px solid #d7dfe5;padding:23px 0}.dx-footer-bottom p{font-size:11px;color:var(--muted);margin-bottom:14px}.dx-footer-policies{display:flex;flex-wrap:wrap;gap:12px 22px;font-size:11px}
@media(max-width:1000px){.portfolio-nav-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.hero-grid{gap:32px}.domain-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dx-footer-main{gap:30px}.two-col{gap:35px}.hero .lead{font-size:19px}}
@media(max-width:700px){.wrap{width:calc(100% - 36px)}.portfolio-nav-compact{display:flex;justify-content:space-between;align-items:center;width:100%;background:var(--soft);border:0;border-radius:10px;padding:12px 14px;font-weight:700;font-size:14px;min-height:46px}.portfolio-nav-grid{grid-template-columns:repeat(2,minmax(0,1fr));margin-top:12px}.portfolio-nav-grid.mobile-closed{display:none}.portfolio-nav-link{font-size:12px;min-height:50px}.portfolio-nav-toggle{width:38px;flex-basis:38px}.hero-grid,.two-col,.cta-grid{grid-template-columns:1fr;gap:30px}.hero{padding:35px 0 40px}.hero h1{font-size:49px}.hero img{max-width:420px;margin:auto}.hero figure{max-width:420px;width:100%;margin:auto}.hero .lead{font-size:20px}.domain-grid,.related-grid{grid-template-columns:1fr}.domain-card{padding:24px}.steps{grid-template-columns:repeat(2,1fr)}section{padding:52px 0}.dx-footer-main{grid-template-columns:1fr 1fr;gap:30px;padding-top:35px}.dx-footer-main>div:first-child{grid-column:1/-1}.dx-footer-main>div:last-child{min-width:0}.dx-footer-copy{max-width:440px}.cta-grid{gap:20px}.anchors .wrap{gap:10px 22px}.section-head{margin-bottom:25px}}
@media(max-width:360px){.hero h1{font-size:42px}.portfolio-nav-link{font-size:11px}.dx-footer-main{grid-template-columns:1fr}.dx-footer-main>div:first-child{grid-column:auto}.steps{grid-template-columns:1fr}.actions .btn{width:100%}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*{transition:none!important}}
.connected-intro{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center}.connected-intro .section-head{margin-bottom:0}.research-photo{margin:0;min-width:0}.research-photo img{display:block;width:100%;height:auto;border-radius:18px}.photo-caption{font-size:11px;color:var(--muted);line-height:1.5;padding-top:10px}.photo-caption a{text-decoration:underline;text-underline-offset:3px}@media(max-width:700px){.connected-intro{grid-template-columns:1fr;gap:25px}.research-photo{width:100%}.hero figcaption{text-align:left}}
/* Customer Experience inherits Portfolio family #239f97. Shared footer stays unchanged. */
:root{--family:#239f97;--family-text:#176f69;--family-soft:#eef8f6}
.portfolio-nav-item[data-ancestor=true] .portfolio-nav-main{background:var(--family-soft);box-shadow:inset 0 -2px 0 #239f97}
.portfolio-nav-link[aria-current=page]{color:var(--family-text);font-weight:700}
main .eyebrow{color:var(--family-text)}.hero{background:linear-gradient(180deg,#fff,var(--family-soft))}.hero h1{font-size:clamp(43px,5.2vw,70px)}.hero h1 span{color:#239f97}.hero .lead{font-size:22px}.hero-grid{grid-template-columns:1.08fr 1fr;gap:54px}
main .btn:not(.secondary){background:var(--family-text);border:0}main .btn:not(.secondary):hover{background:#115750}main .btn.secondary{background:#e4f2ef;color:var(--navy)}main .btn.secondary:hover{background:#d7ebe7}
.journey-links{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;margin:0 0 30px}.journey-link{padding:14px 10px;border-radius:10px;background:var(--family-soft);color:var(--family-text);font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:space-between;min-height:46px}.journey-link:hover{background:#dcedea}.journey-link .arrow{width:12px;height:12px}
.cx-services{grid-template-columns:repeat(2,minmax(0,1fr))}.cx-service{scroll-margin-top:24px}.cx-service .domain-number{color:var(--family-text)}.cx-service:last-child{grid-column:1/-1;max-width:none}.cx-service:last-child p{max-width:880px}.cx-service .card-action{color:var(--family-text)}
.philosophy{background:var(--family-soft)}.cx-steps{grid-template-columns:repeat(5,minmax(0,1fr))}.cx-steps .step{border-top-color:#239f97}.cx-steps span{color:var(--family-text)}
.evidence-intro{display:grid;grid-template-columns:1fr 1fr;gap:48px;align-items:center}.evidence-intro .section-head{margin:0}.evidence-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-top:35px}.evidence-card{padding:24px;background:var(--soft);border-radius:12px}.evidence-card h3{font-size:20px}.evidence-card p{font-size:14px;color:var(--muted);margin:0}.method-link{display:grid;grid-template-columns:1fr auto;align-items:center;gap:35px;padding:30px;background:var(--family-soft);border-radius:15px;margin-top:30px}.method-link h3{font-size:24px}.method-link p{font-size:15px;max-width:720px;margin:0}.cx-cta{background:#103c3c}.cx-cta .eyebrow{color:#8bd0c5}.cx-cta .btn:not(.secondary){background:white;color:#103c3c}.cx-cta .btn.secondary{background:#245853;color:white}.cx-cta .btn.secondary:hover{background:#306a63}
@media(max-width:1000px){.journey-links{grid-template-columns:repeat(3,minmax(0,1fr))}.cx-steps{grid-template-columns:repeat(3,minmax(0,1fr))}.hero-grid{gap:30px}.evidence-intro{gap:30px}}
@media(max-width:700px){.hero-grid,.cx-services,.evidence-intro,.method-link{grid-template-columns:1fr}.hero h1{font-size:48px}.hero .lead{font-size:20px}.cx-service:last-child{grid-column:auto}.cx-steps,.evidence-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.journey-links{grid-template-columns:repeat(2,minmax(0,1fr))}.method-link{padding:24px;gap:22px}.evidence-intro .research-photo{max-width:100%}}
@media(max-width:360px){.hero h1{font-size:42px}.evidence-grid,.cx-steps{grid-template-columns:1fr}}

/* Compact embed header spacing; navigation behavior is frozen separately. */
.portfolio-nav{padding-top:max(16px,env(safe-area-inset-top,0px));scroll-margin-top:0}
@media(max-width:700px){.portfolio-nav{padding-top:max(12px,env(safe-area-inset-top,0px))}}

/* v17 — visible mother/child redesign, independently hosted image files. */
.dtx-v17-cx-hero,.dtx-v17-nps-hero{padding:0;background:#f8faf3;overflow:hidden}
.dtx-v17-cx-hero .hero-grid{width:100%;max-width:none;grid-template-columns:1fr 1fr;gap:0;min-height:600px;align-items:stretch}
.dtx-v17-hero-copy{padding:clamp(36px,6vw,100px);align-self:center;min-width:0}
.dtx-v17-cx-hero h1,.dtx-v17-nps-hero h1{font-size:clamp(50px,6.6vw,98px);line-height:1.01;letter-spacing:-.055em}
.dtx-v17-cx-hero .lead,.dtx-v17-nps-hero .lead{font-size:clamp(22px,2.4vw,34px);line-height:1.35;margin-bottom:32px}
.dtx-v17-cx-photo{margin:0;min-width:0;position:relative;background:#e7f3ee}
.dtx-v17-cx-hero .dtx-v17-cx-photo img{width:100%;height:100%;min-height:600px;object-fit:cover;border-radius:0;box-shadow:none;max-width:none}
.dtx-v17-definition{padding-top:32px;padding-bottom:36px}.dtx-v17-definition p{max-width:100%!important;column-count:2;column-gap:55px;font-size:16px;line-height:1.8;margin:0!important}
.dtx-v17-nps-hero .hero-grid{width:100%;max-width:none;grid-template-columns:1.2fr 1fr;gap:0;align-items:stretch;background:radial-gradient(ellipse at 18% 30%,#e3f6ec,transparent 70%),#fafbf5}
.dtx-v17-nps-hero .dtx-v17-visual{margin:0;min-width:0}.dtx-v17-nps-hero .dtx-v17-visual img{height:650px;width:100%;object-fit:cover;border-radius:0;box-shadow:none}
.dtx-v17-nps-intro{display:grid;grid-template-columns:1fr 1fr;gap:48px;padding-top:40px;padding-bottom:45px;align-items:center}.dtx-v17-nps-intro>.muted{max-width:100%;font-size:16px;line-height:1.8;margin:0}.dtx-v17-nps-intro .nps-panel{padding:32px;background:#edf7f4;color:#183d4b;border:1px solid #cde4dc;box-shadow:none;border-radius:20px}.dtx-v17-nps-intro .nps-panel h2{font-size:28px;color:#103f4a}.dtx-v17-nps-intro .nps-panel p,.dtx-v17-nps-intro .nps-panel strong,.dtx-v17-nps-intro .nps-panel .eyebrow{color:#245365}.dtx-v17-nps-intro .panel-row{border-color:#bfd6d2}
.dtx-v17-visual{margin:28px 0;min-width:0}.dtx-v17-visual img{display:block;width:100%;height:auto;border-radius:24px}.dtx-v17-vertical{max-width:400px;margin:auto}.dtx-v17-approach{grid-template-columns:1.4fr .8fr;align-items:center;gap:64px}.dtx-v17-approach-copy>div{margin-bottom:24px}.dtx-v17-approach-copy p{font-size:17px;line-height:1.8}.dtx-v17-evidence-photo{max-width:390px;justify-self:center;width:100%}.dtx-v17-evidence-photo img{height:480px;width:100%;object-fit:cover;border-radius:24px}
.cx-services{gap:24px}.cx-service,.nps-card{border-radius:24px;box-shadow:0 14px 38px #154a4810;transition:transform .25s,box-shadow .25s}.cx-service:hover,.nps-card:hover{transform:translateY(-4px);box-shadow:0 24px 50px #154a4818}.cx-service .domain-number{font-size:11px}.cx-service .card-question{font-size:20px}.anchors{background:#fff}.anchors a{padding:5px 0}.step{border-radius:0 0 20px 20px}.philosophy{background:#edf7f3}
.dtx-v17-reveal{animation:dtx-v17-reveal .6s ease both}@keyframes dtx-v17-reveal{from{opacity:.35;transform:translateY(16px)}to{opacity:1;transform:none}}
@media(max-width:1000px){.dtx-v17-hero-copy{padding:45px 32px}.dtx-v17-cx-hero .hero-grid{min-height:510px}.dtx-v17-cx-hero .dtx-v17-cx-photo img{min-height:510px}.dtx-v17-approach{gap:32px}.dtx-v17-nps-intro{gap:28px}.dtx-v17-nps-hero .dtx-v17-visual img{height:570px}}
@media(max-width:700px){.dtx-v17-cx-hero .hero-grid,.dtx-v17-nps-hero .hero-grid,.dtx-v17-nps-intro,.dtx-v17-approach{grid-template-columns:1fr;gap:0}.dtx-v17-hero-copy{padding:38px 24px}.dtx-v17-cx-hero h1,.dtx-v17-nps-hero h1{font-size:clamp(45px,13vw,65px)}.dtx-v17-cx-hero .lead,.dtx-v17-nps-hero .lead{font-size:24px}.dtx-v17-cx-hero .dtx-v17-cx-photo img{min-height:0;height:320px}.dtx-v17-definition{padding:26px 0}.dtx-v17-definition p{column-count:1;font-size:15px}.dtx-v17-nps-hero .dtx-v17-visual{max-width:none;width:100%}.dtx-v17-nps-hero .dtx-v17-visual img{height:360px;object-position:center 45%}.dtx-v17-nps-intro{padding:28px 0;gap:28px}.dtx-v17-nps-intro .nps-panel{padding:25px}.dtx-v17-approach .dtx-v17-vertical{width:min(360px,100%);margin-top:26px}.dtx-v17-evidence-photo{max-width:340px;margin:auto}.dtx-v17-evidence-photo img{height:400px}.dtx-v17-visual img{border-radius:16px}}
@media(prefers-reduced-motion:reduce){.dtx-v17-reveal{animation:none}.cx-service:hover,.nps-card:hover{transform:none}}